ADAM NOC Support – Essential is the baseline managed operations tier designed for organizations that need consistent weekday network oversight without the cost of 24/7 coverage. Integrated with ADAM Pulse telemetry, it ensures early detection of issues and smooth coordination with USA Telecom’s technical team.
Availability: Monday–Friday, 8 AM–5 PM (local time)
Response SLA: Same-day acknowledgment, next-business-day escalation
Monitoring Scope: Device uptime, bandwidth, and key network performance indicators
Integration: Connects with ADAM Pulse Essentials and Professional plans for unified monitoring
Incident Handling: Automated ticket creation, remote diagnostics, and performance verification
Compliance: Operates under CMMC Level 2 and SOC 2-aligned procedures
Reporting: Monthly summary reports with uptime statistics and incident history
Ideal for organizations that require proactive network visibility during business hours, ADAM NOC Support – Essential maintains stability and reduces downtime while offering a clear upgrade path to 24/7 enterprise-level coverage.