ADAM NOC Support – Professional bridges the gap between standard business-hour monitoring and full enterprise 24/7 coverage. It provides continuous oversight during extended operational windows, ensuring that network events are detected, triaged, and resolved quickly—even outside normal business hours.
Availability: 12×7 coverage (daily monitoring including nights and weekends)
Response SLA: 30-minute initial response on priority alerts
Monitoring Scope: End-to-end device health, performance, and bandwidth analytics integrated with ADAM Pulse telemetry
Incident Management: Automated alert handling, Tier 1–2 escalation, and root-cause tracking
Integration: Fully synchronized with ADAM Core for compliance tracking and audit-ready event history
Compliance: Operates within CMMC Level 2 and FedRAMP-aligned processes
Reporting: Biweekly performance reports with SLA adherence and trend analysis
Built for organizations needing dependable after-hours vigilance, ADAM NOC Support – Professional ensures high availability, rapid response, and structured escalation across all monitored systems.