ADAM NOC Support – Enterprise provides continuous, around-the-clock operational coverage for organizations that demand zero downtime. This service tier integrates directly with ADAM Pulse and ADAM Core to deliver proactive fault management, rapid response, and SLA-driven accountability.
Availability: 24 hours a day, 7 days a week, 365 days a year
Response SLA: Guaranteed 5-minute initial response on all critical alerts
Monitoring Scope: Full-stack network and system monitoring, incident triage, and escalation workflows
Integration: Native connection with ADAM Pulse telemetry and ADAM Core compliance analytics
Incident Management: Automated ticketing, escalation to Tier 2/3 engineers, and real-time notification tracking
Compliance: CMMC and FedRAMP-aligned operational standards with full audit logs
Reporting: Weekly or monthly performance summaries with MTTR and SLA adherence metrics
Designed for mission-critical operations that cannot tolerate service disruption, ADAM NOC Support – Enterprise keeps infrastructure continuously protected and accountable under stringent response and uptime requirements.